Utility Management Introduction - Student Manual

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This book also depicts what is needed for a Utility to meet the EPA Management Capacity Requirement.

Published in 2015, Introduction to Utility Management is a completely rewritten and updated edition (there is a prior book with a similar title.)

Utility to Management Introduction is the only Water Industry text designed specifically for training managers and superintendents of Small Water and Small Wastewater utilities (populations between 500 and 10,000).

Based on the philosophy that efficiently operated utilities employ a management structure designed around an "enterprise model", this book describes the structural and management elements needed for a sustainably run Utility (or water system) that respects safety, process, its people. Key concepts are fully visualized via illustrations for easy understanding and application.

With 297 pages of teaching text and over 260 illustrations of time and money saving ideas, Introduction to Utility Management provides an excellent overview of the essential functions and activities of successful managers. It includes strategies on how to organize a utility for efficiency and identify the tools and techniques to improve effectiveness. This book also depicts what is needed for a Utility to meet the EPA Management Capacity Requirement.

Contents:

Organizational Management - Purpose of local governments, defining the level of service, utility ordinance, information
management, working with agencies, user agreement, and roles, responsibilities, and authority of key stake holders.
Planning Management - The purpose of planning, community plans, utility master plan, capital improvement plans, annual operations plan, site control plan, and source protection plan.
Personnel Management - Leadership and management, working with people, motivation, personnel polices and procedures, safety program, and effective communication.
Operations Management - Asset management, work orders, preventive maintenance, data collection, contingency plans and time management.
Financial Management - Accounting, budgets, rates and financial reporting.
Capacity Development – Purpose of the EPA capacity development process, the elements of a successful utility and the seven stages of utility development (capacity development).